Privacy Policy

Effective June 10, 2021

Your Privacy Matters

PairTime’s mission is to provide a marketplace for the world’s knowledge workers to allow them to get unstuck by pairing with helpers and monetize their knowledge by helping others. Central to this mission is our commitment to being transparent about the data we collect about you, how it is used and with whom it is shared.

This Privacy Policy applies when you use our Services (described below).

Table of Contents

  1. Data We Collect
  2. How We Use Your Data
  3. How We Share Information
  4. Your Choices and Obligations
  5. Other Important Information


We are an online marketplace platform for professionals and learners. People use our Services to find and be found for pairing opportunities, to learn from others. Our Privacy Policy applies to any Member or Visitor to our Services.

Our registered users (“Members”) share their professional identities, post pairing requests, engage with pairing requests created by others, and subscribe to their interested topics for post feeds. Content and data on some of our Services are viewable to non-members (“Visitors”).


This Privacy Policy, including our Cookie Policy applies to your use of our Services.

This Privacy Policy applies to, PairTime-branded apps, and other PairTime-related sites, apps, communications and services (“Services”).

Data Controllers and Contracting Parties

PairTime B.V. and PairTime Inc, collectively referred to as “PairTime”, will be the controller of your personal data provided to, or collected by or for, or processed in connection with our Services.

As a Visitor or Member of our Services, the collection, use and sharing of your personal data is subject to this Privacy Policy and other documents referenced in this Privacy Policy, as well as updates.


Changes to the Privacy Policy apply to your use of our Services after the “effective date.”

PairTime (“we” or “us”) can modify this Privacy Policy, and if we make material changes to it, we will provide notice through our Services, or by other means, to provide you the opportunity to review the changes before they become effective. If you object to any changes, you may close your account by contacting the support team.

You acknowledge that your continued use of our Services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your personal data is subject to the updated Privacy Policy, as of its effective date.

1. Data We Collect

1.1 Data You Provide To Us

You provide data to create an account with us.


To create an account, you need to provide data, including your email address and a password.

You create your PairTime profile (a complete profile helps you get the most from our Services).


You must provide a name as your PairTime identity by which other members will see you. We recommend you use your real name. But you can also use your established online identity such as your GitHub or Stackoverflow user name. You must not pretend to be someone else, which will lead to PairTime closing your account.

You don’t have to provide a bio on your profile; however, a detailed bio helps you to get more from our Services, including helping other members trust you. It’s your choice whether to include sensitive information on your profile and to make that sensitive information public. Please do not post or add personal data to your profile that you would not want to be publicly available.

Your profile is visible only to members who have submitted a pairing offer to you or the other way around. Other members and all visitors have no access to your profile data.

PairTime will use your bio, combined with your post history and pairing history, to train its matching algorithm after removing information that can track to your identity such as your company name.

Billing Profile

A billing profile is required to buy pairing credits or to cash out. You must provide the real name and address of you or your company. Providing false information is treated as fraud and leads to PairTime closing your account. PairTime has the right to take further legal action. For you to become a verified member on PairTime, you must complete the onboarding on Stripe. Stripe will carry out identity verification. When that is successful, you become verified and the cash-out feature is enabled for you. Other members will also see you as a verified member. But they can not see your billing profile.

PairTime Services use your billing profile for tax calculation, payments, and invoicing. In the process, PairTime shares the data with our corresponding third-party partners in the form of secure API calls. They may keep your data for a period of time required by laws and regulations.

We store your billing profile with high security. When you close your account, it will be deleted safely as soon as the local laws and regulations allow us. For example, some anti-money laundering regulations may require us to keep your data for several years.


Your posts should not contain personal data. The purpose of a post is to describe your problem or challenge, or what you want to achieve through pairing. PairTime will distribute your posts to relevant members who are potentially your pairs. PairTime uses post data to constantly improve its machine learning models to help you be more productive.

1.2 Service Use

We log your visits and use of our Services.

We log usage data when you visit or otherwise use our Services, including our sites, app and platform technology, such as when you view or click on content (e.g., posts). We use log-ins and cookies to identify you and log your use.

1.3 Cookies and Similar Technologies

We collect data through cookies and similar technologies.

As further described in our Cookie Policy, we use cookies and similar technologies to collect data (e.g., device IDs) to recognize you and your device(s) on, off and across different services and devices where you have engaged with our Services. We also allow some others to use cookies as described in our Cookie Policy.

1.4 Pairing Offers And Messages

If you communicate through our Services, we learn about that.

We collect information about you when you send, receive, or engage with pairing offers or messages in connection with our Services. For example, if you get a PairTime pairing offer, we track whether you have acted on it and will send you reminders.

1.5 Other

We are improving our Services, which means we get new data and create new ways to use data.

Our Services are dynamic, and we often introduce new features, which may require the collection of new information. If we collect materially different personal data or materially change how we collect, use or share your data, we will notify you and may also modify this Privacy Policy.

Key Terms


Affiliates are companies controlling, controlled by or under common control with us, including, for example, PairTime Inc, and PairTime B.V.

2. How We Use Your Data

We use your data to provide, support, personalize and develop our Services.

How we use your personal data will depend on which Services you use, how you use those Services. We use the data that we have about you to provide and personalize our Services, including with the help of automated systems and inferences we make, so that our Services (including ads) can be more relevant and useful to you and others.

2.1 Services

Our Services help you connect with others, find and be found for pairing opportunities, stay informed, and be more productive.

We use your data to authorize access to our Services and honor your settings.

Stay Connected

Our Services allow you to stay in touch and up to date with ongoing pairs, and potential future pairs. We send you email notifications when you receive a pairing offer or a new message.

We use data about you (such as your profile, profiles you have viewed or data provided through address book uploads or partner integrations) to suggest pairing requests for you.


Our Services allow you to communicate with other Members and schedule and prepare pairing meetings with them. Our Services allow you to collaborate with other Members via video conferencing and screen sharing.

2.2 Communications

We contact you and enable communications between Members.

We will contact you through email, notices posted on our websites or apps, messages to your PairTime inbox, and other ways through our Services, including push notifications. We will send you messages about the availability of our Services, security, or other service-related issues. We also send messages about how to use our Services, reminders, and promotional messages from us.

We also enable communications between you and others through our Services, including for example, messages between you and your pair under your post.

2.3 Marketing

We promote our Services to you and others.

2.4 Developing Services and Research

We develop our Services and conduct research.

Service Development

We use data, including public feedback, to conduct research and development for our Services in order to provide you and others with a better, more intuitive and personalized experience, drive membership growth and engagement on our Services, and help connect professionals to each other and to economic opportunity.

Other Research

We seek to create economic opportunity for Members of the global knowledge workers and to help them be more productive and successful. We use the personal data available to us to research, economic and technology trends, such as and skills needed for pairing requests and policies that help bridge the gap in various industries and geographic areas. In some cases, we work with trusted third parties to perform this research, under controls that are designed to protect your privacy. We publish or allow others to publish economic insights, presented as aggregated data rather than personal data.


Polls and surveys are conducted by us and others through our Services. You are not obligated to respond to polls or surveys, and you have choices about the information you provide.

2.5 Customer Support

We use data to help you and fix problems.

We use data (which can include your communications) to investigate, respond to and resolve complaints and for Service issues (e.g., bugs).

2.6 Insights That Do Not Identify You

We use data to generate insights that do not identify you.

We use your data to produce and share insights that do not identify you. For example, we may use your data to generate statistics about our members, their profession or industry to publish demographic workforce insights.

2.7 Security and Investigations

We use data for security, fraud prevention and investigations.

We use your data (including your communications) for security purposes or to prevent or investigate possible fraud or other violations of our User Agreement and/or attempts to harm our Members, Visitors or others.

3. How We Share Information

3.1 Our Services

Any data that you include on your profile and any content you post on our Services can be seen by others, depending on which features you use.


Your profile (display name and bio) is visible to Members of our Services to whom you send pairing offers or from whom you receive pairing offers.

Posts, Offers, Messages

Our Services allow viewing and sharing information including through posts, pairing offers, and messages before, during, or after pairing sessions.

  • When you post a pairing request with tags, it can be viewed by everyone. Members, Visitors and others will be able to find and see your post content.
  • When you post a pairing request without tags, it can be viewed by everyone who has the sharing link of the post. Initially, only you have the sharing link after creating a post. Once shared with others, they can share it further without your concert. PairTime does not track the activity of sharing the link.
  • Pairing offers and messages are visible only to your pair.

3.4 Related Services

We share your data across our different Services and PairTime affiliated entities.

We will share your personal data with our affiliates to provide and develop our Services. We may combine information internally across the different Services covered by this Privacy Policy to help our Services be more relevant and useful to you and others. For example, we may personalize your feed based on your pairing history.

3.5 Service Providers

We may use others to help us with our Services.

We use others to help us provide our Services (e.g., maintenance, analysis, audit, payments, fraud detection, marketing and development). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.

3.6 Legal Disclosures

We may need to share your data when we believe it’s required by law or to help protect the rights and safety of you, us or others.

It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you; (3) investigate and defend ourselves against any third-party claims or allegations; (4) protect the security or integrity of our Services (such as by sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of PairTime, our Members, personnel or others. We attempt to notify Members about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority, but we do not promise to challenge every demand.

3.7 Change in Control or Sale

We may share your data when our business is sold to others, but it must continue to be used in accordance with this Privacy Policy.

We can also share your personal data as part of a sale, merger or change in control, or in preparation for any of these events. Any other entity which buys us or part of our business will have the right to continue to use your data, but only in the manner set out in this Privacy Policy unless you agree otherwise.

4. Your Choices & Obligations

4.1 Data Retention

We keep most of your personal data for as long as your account is open.

We generally retain your personal data as long as you keep your account open or as needed to provide you Services. This includes data you or others provided to us and data generated or inferred from your use of our Services. Even if you only use our Services when looking for a pair every few years, we will retain your information and keep your profile open, unless you close your account. In some cases we choose to retain certain information (e.g., insights about Services use) in a depersonalized or aggregated form.

4.2 Rights to Access and Control Your Personal Data

You can access or delete your personal data. You have many choices about how your data is collected, used and shared.

For personal data that we have about you, you can:

  • Delete Data: You can ask us to erase or delete all or some of your personal data (e.g., if it is no longer necessary to provide Services to you).
  • Change or Correct Data: You can edit some of your personal data through your account. You can also ask us to change, update or fix your data in certain cases, particularly if it’s inaccurate.
  • Object to, or Limit or Restrict, Use of Data: You can ask us to stop using all or some of your personal data (e.g., if we have no legal right to keep using it) or to limit our use of it (e.g., if your personal data is inaccurate or unlawfully held).
  • Right to Access and/or Take Your Data: You can ask us for a copy of your personal data and can ask for a copy of personal data you provided in machine readable form.

You may contact us using the contact information below, and we will consider your request in accordance with applicable laws.

4.3 Account Closure

We keep some of your data even after you close your account.

If you choose to close your PairTime] account, your personal data will generally stop being visible to others on our Services within 24 hours. We generally delete closed account information within 30 days of account closure, except as noted below.

We retain your personal data even after you have closed your account if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, prevent fraud and abuse (e.g., if we have restricted your account for breach of our Professional And Learning Community Policies), enforce our User Agreement, or fulfill your request to "unsubscribe" from further messages from us. We will retain de-personalized information after your account has been closed.

Information you have shared with others (e.g., through pairing offers and messages) will remain visible after you close your account, and we do not control data that other Members have copied out of our Services. Ratings or review content associated with closed accounts will show an unknown user as the source.

5. Other Important Information

5.1. Security

We monitor for and try to prevent security breaches. Please use the security features available through our Services.

We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.

5.2. Cross-Border Data Transfers

We store and use your data outside your country.

We process data inside Europe and rely on legally-provided mechanisms to lawfully transfer data across borders. Countries where we process data may have laws which are different from, and potentially not as protective as, the laws of your own country.

5.3 Lawful Bases for Processing

We have lawful bases to collect, use and share data about you. You have choices about our use of your data. At any time, you can withdraw consent you have provided by closing your PairTime account.

We will only collect and process personal data about you where we have lawful bases. Lawful bases include consent(where you have given consent), contract (where processing is necessary for the performance of a contract with you (e.g., to deliver the PairTime Services you have requested) and “legitimate interests.”

Where we rely on your consent to process personal data, you have the right to withdraw or decline your consent at any time and where we rely on legitimate interests, you have the right to object. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact our support team.

5.4. Direct Marketing and Do Not Track Signals

Our statements regarding direct marketing and “do not track” signals.

We currently do not share personal data with third parties for their direct marketing purposes without your permission.

5.5. Contact Information

You can contact us or use other options to resolve any complaints.

If you have questions or complaints regarding this Policy, please first contact PairTime online. You can also reach us by physical mail.

PairTime B.V.
Joop Geesinkweg 501, 
1114AB Amsterdam-Duivendrecht
The Netherlands
PairTime, Inc.
228 Park Avenue South
PMB 99208
New York, NY 10003
United States

Key Terms


Where we process data based on consent, we will ask for your explicit consent. You may withdraw your consent at any time, but that will not affect the lawfulness of the processing of your personal data prior to such withdrawal. Where we rely on contract, we will ask that you agree to the processing of personal data that is necessary for entering into or performance of your contract with us. We will rely on legitimate interests as a basis for data processing where the processing of your data is not overridden by your interests or fundamental rights and freedoms.